Jerusalem’s Palestinian Cabbies

Watch the following video provided by Al Jazeera:

Jerusalem’s Palestinian Cabbies (Links to an external site.)

The first part outlines life as a cab driver. The second part has a lively argument between one of the cabbies and a young Israeli passenger—there are two separate clips of their argument. Take the role of a mediator between the Palestinian cab driver and the Israeli citizen passenger. Tell how you would diffuse their argument so that each individual better understands the other’s point of view.

Solution: