Companies are turning to Customer Relationship Management (CRM) to improve their customer focus. List and explain two of the major application components of a CRM system.
Geographical information systems (GIS) and Data Visualization Systems (DVS) are onesof the categoriesof the Decision SupportSystems (DSS).
Discuss how China was able to use these systems in fighting the spreading of Coronavirus COVID-19.
Make sure you reference your work; some marks will be taken if no reference is included.