Customer Service Leadership at Chick-fil-A

Chick-fil-A is one of the largest and most successful quick-service restaurants in the United States, and this success is due in large part to the excellent service that the company and its employees provide on a daily basis. In a 1-2 page paper, answer the following questions:

  • How would you describe the customer service philosophy at Chick-fil-A?
  • How is this approach to customer service different from other restaurants?
  • What does Chick-fil-A do in order to instill leadership principles in its leaders, managers, and employees?
  • How does their approach to leadership impact the work environment for employees and ultimately the experience for customers?

Provide at least one reference and in-text citation (other than the website) for your paper.


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