Discussion Board 2 – Communication Issues

After reading about Communication and Conflict in the Reading & Resources folder, answer the following in your discussion. Cite all source(s) used in the text as well as in a reference section using APA (7th edition) format.

Sources should be credible and published within 5 years. Do not use a wiki, blog, or source that is not backed by a valid organization.

#1 Recall a situation in which you experienced Conflict. Provide a brief description of the situation and define the Type of Conflict you experienced.

#2 In the communication process during this situation of conflict, identify the Ineffective Communication behaviors that occurred and explain why they were ineffective in resolving the conflict.

#3 In this situation, how could you have been more assertive in dealing with the conflict? Include information from the video and link on Assertiveness.

Reading & Resources

There are many different types of conflict and may require different strategies for resolution. Watch this video for a description of the Types of Conflict:

Conflict Management starts with having People Management Skills. Watch the following video for an explanation:

For this lesson, we are going to focus on Communication. One of the main ways to resolve or prevent conflict is through effective communication. To establish effective communication, we first must recognize what is ineffective. Watch this video to Stop Communicating Ineffectively:

Recall we looked at Killmann’s Styles for Conflict Resolution. Killmann indicated the degree of assertiveness and the level of cooperativeness can allow for a more collaborative environment.

But is there a difference between being Assertive and being Aggressive? Watch this video to find out:

What does being assertive mean?
To achieve cooperation, we must understand the 5 Phases of Cooperation:

Active listening is a technique that requires full concentration, understanding, and response. To be an active listener, you must establish good eye contact, ask questions, clarify and provide feedback, and respond appropriately.

Empathy is defined as the ability to understand and share the feelings of another.

Rapport is building a harmonious relationship with the other person or group. Often this is done through establishing trust and mutual understanding.

Influence is the ability to have an effect on the character, development, or behavior of another person. This is achieved through being a good leader, having established values, and being a role model.

Behavior changes are sometimes necessary for us to become more cooperative with others.

Dealing with difficult people can be a source of conflict. How do we deal with them, establish assertiveness, control our own emotions, and handle conflict?

To begin conflict resolution through communication, you should have four main objectives: Have a Clear Goal, Be Aware of Emotions, Be a Good Listener, and Know When to Compromise. Watch this video for a brief example:

When communicating through conflict, we should establish clear goals. Using the acronym S.M.A.R.T.E.R., we can set goals that are specific, meaningful, achievable, relevant, time-bound, evaluated, and reviewed. When we make goals using this method, it is more likely that we will achieve them. Watch this brief video for a description of S.M.A.R.T.E.R. Goal:
SMARTER Goals

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.

Money-back guarantee

At homeworkcheg.com, You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.

Read more

Free-revision policy

The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.

Read more

Privacy policy

The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.

Read more

Fair-cooperation guarantee

By placing an order with at HomeworkCheg, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency