Case: Target CEO Works to Regain Consumer Trust after the Company was Hacked
1. From a management perspective, do you think Target made any mistakes? Justify your answer.
2. Which of the four principal managerial functions were exhibited by CEO Greg Steinhafel and describe the seven managerial challenges Target is facing. Discuss how Target is handling these challenges.
3. What is your evaluation of Steinhafel’s ability to effectively execute the three key managerial roles – interpersonal, information, and decisional?
4. If you were a consultant to Target, what advice would you give to senior management about handling a crisis like this?