Human Resource Management & diversity

Compare and contrast (1) surface level diversity with (2) deep level diversity and explain why managing diversity at both levels is important in modern organisations.

Outline of response:

· Define diversity (p. 208)

· Describe & explain both surface level diversity AND deep level diversity: (pp. 215-217)

o Surface level diversity means …

o Deep level diversity means …

· Provide examples of both to explain why managing at both levels is important:

o Surface level diversity is important because they allow managers to form initial impressions of an employee, candidate for a position, customers. Initial impressions help us determine how to interact with others. On their own these impressions are not enough to help understand a person’s diversity because …

o Deep level diversity is important to managers because it helps provide deeper impressions of a person based on their behaviour and psychological characteristics. For example ….

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