Insuring Quality in Supplier/Customer Relationships

Description

After viewing the Disney YouTube (made in 1984!). Why do you think it is difficult for many companies to achieve the Disney level of customer satisfaction? In 2-3 paragraphs write a discussion that is substantive and supported by course concepts. Reference Material: https://www.youtube.com/watch?time_continue=4&v=BROZVDWg0tU&feature=emb_logo

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