Two overarching perspectives about management are the _ perspectives.
historical and contemporary
Complete the following sentence with all the true statements about the classical perspective of management. The classical perspective of management.
assumed that people were rational, emphasized finding ways to manage work more efficiently, and had two branches – scientific and administrative
Scientific management is the study of work methods to improve the productivity of __ .
Administrative management is concerned with managing _ .
the total organization
Peter Drucker is credited with providing the first modern handbook on the subject of _.
Select the two overarching perspectives about management.
Historical and Contemporary
What are the two branches of the classical viewpoint of management?
scientific and administrative
The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract __ .
The behavioral management viewpoint emphasized
the importance of understanding human behavior and motivating employees to achieve
Which three individuals helped pioneer administrative management theory?
Fayol, Weber, Spaulding
Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?
One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly __.
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Complete the following sentence with the true statements about the classical perspective of management. The classical perspective of management.
The __ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement.
Who is know as the “father of industrial psychology” because of his revolutionary ideas on studying human behavior in workplaces?
Administrative management is concerned with managing __ .
the total organization
Identify the two theorists who contributed the most to the human relations movement.
McGregor and Maslow
Issues with the classical viewpoint include that it:
Maslow’s hierarchy of needs resulted from the study of _ .
what motivates people to perform
In which of the following ways did Munsterberg suggest that psychologists could contribute to industry?
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
Which three individuals helped pioneer administrative management theory?
Weber, Spaulding, Fayol
What are the two branches of quantitative management?
Operations management, and management science
Maslow and McGregor focused on the study of __ as it relates to increasing worker productivity.
Management science is sometimes known as __ .
Maslow’s hierarchy of human needs proposes that people are motivated by which of the following needs?
__ management focuses on managing the production and delivery of an organization’s products or services more effectively.
The classical viewpoint of management emphasizes ways to _ .
manage work more efficiently
The __ perspective on management consists of the systems, contingency, and quality-management viewpoints.
Which of the four disciplines are included in the behavioral science approach to management?
A set of interrelated parts that operate together to achieve a common purpose is called a(n)__.
The application of quantitative techniques, such as statistics and computer simulations, to management is called __ management.
__ are the people, money, information, equipment, and materials required to produce an organization’s goods or services.
Management science focuses on the use of _ to aid in problem-solving and decision-making.
James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _, whereas the decorated brownies he sells to customers would be considered ___.
According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _ .
What are the three viewpoints of the contemporary perspective of management?
systems, contingency, and quality-management
Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as __ .
A system is a set of _ parts that operate together to achieve a common purpose.
Which management viewpoint asks the question, “What method is the best to use under these particular circumstances?”
According to the systems viewpoint, what are three types of inputs?
People, money, and equipment
Select all of the true statements regarding Gray Hamel’s thoughts on management:
In terms of the systems viewpoint, profits and losses are types of _ .
_ management encourages managers to make facts and logic the foundation of their approach to decision-making.
According to the systems perspective, transformational processes are responsible for turning
inputs into outputs
Tyrone is reviewing customer response forms and learns that while some people like the company’s new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?
According to the __ viewpoint, a management problem should be handled according to the individual at the environmental situation.
Quality control, quantity assurance, and total quality management are all part of the _ management viewpoint.
According to Gary Hamel, management should be viewed as a(n) __ to which ongoing improvements and innovation can be made systematically.
Quality control and quality assurance are two strategies a company can use to ensure __ .
Evidence-based management focuses on bringing _ to the decision process.
Which of the following are components of total quantity management (TQM)?
The Six Sigma approach relies on __ to help improve manufacturing processes.
Which of the following are true of a learning organization?
The quality-management viewpoints includes which concepts?
In order to build a __ organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact.
The ability of a product or service to meet customer needs refers to __.
Which of the following questions should you research in order to better understand a company before a job interview?
__ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems.
A company would rely on ISO 9000 to _ .
reduce manufacturing flaws
A _ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge
Which of the following are the key functions/roles managers must perform in order to create learning organizations?
Which of the following statements are accurate regarding the importance of learning about a company’s mission and vision statements before a job interview?
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