THE IMPACT OF TOTAL QUALITY MANAGEMENT ON CUSTOMER SATISFACTION IN THE ORGANIZATION

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Must Know how to make” SPSS analysis” Plagiarism Policy Regarding Plagiarism, please note the following: o Student shall submit the report online after Supervisor’s approval. o Supervisor will check the work for possible plagiarism. o If the report is acceptable the Anti-plagiarism report shall be generated, which would be verified and approved that the plagiarism index <=25%. o If the report indicates plagiarism index >25%, the supervisor is requested to submit the work to the college research committee for review. o If the college research committee deemed the work to be extensively plagiarized and violates the University’s ethical rules and regulations, the committee may recommend the termination of the project and fail the student in the course. No other chance will be given to the students who are found to be plagiarizing. 2. Formatting of the Project Report Note: The approved thesis template contains all the settings as per the following guidelines. You need to simply place your text without changing the format. However for your reference, the same guidelines are discussed below: a. Length, Spacing and Font Size The Research Project will be ideally between 60 to 80 pages; Times New Roman 1.5 line spacing and a standard font size of 12 point size. It should be used for the text and front matter materials except for the title page, chapter headings and tables where different line spacing and fonts may be used. The print quality should be dark and clean. b. Margins The margins throughout the report or manuscript should be at least 25mm or 1 inch on the right, top and bottom. The left hand margin must be set to 1.2 inches to allow for binding. See template also. c. Numbers and Percentages Numbers in texts should be written in “Arabic numbers”. For instance, chapter 1, chapter 3 table 2.1 or figure 4.1. d. Version of English The department recommends the use of US English language. If the candidate is using a spellcheck facility he/she should ensure that it is set to “US English”. This is very important because a number of words are spelt quite differently in US English. e. Research Project/Thesis Contents Students are expected to compile their proposals to follow the format shown below: Preliminary pages:  Title page  Declaration Certificate  Acknowledgement (Optional)  Table of contents  List of tables  List of figures  Abstract The text  Chapter One: Introduction  Chapter Two: Literature review  Chapter Three: Methodology  Chapter Four: Analysis and Results  Chapter Five: Discussion and Conclusion  References  Bibliography  Appendices presentation 12 slides

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