One issue that may influence effective communication is to identify who needs to take a lead role in addressing the issue of interest to the client. These ownership issues may require the client to take ownership of the issue, the case manager should take more of a lead role, or the issue is shared. For this discussion, provide an example that highlights an issue that should be owned, in part, by the client (client’s family) and, in part, by the case manager.
1. Identify the issue, who owns which part of the issue, and adequately describe why you believe this.
2. The readings highlighted ways people may discourage or encourage a client through their attitudes and the boundaries they set for the interactions. As a case manager, how would you guide the client to take ownership of the issue in a positive and encouraging way?
Discussion 2. Module 3: Active Listening
This module’s readings discuss strategies for listening, responding, and asking follow-up questions in a way that helps the client work toward identifying strategies that would help solve his or her own issue. Once you have read the assigned readings, I would like you to practice some of these skills by working through a scenario of a person in need of guidance.
The following assignment focuses on active listening skills, and asks for your responses to a script. Read the script and answer the questions.
Your neighbor stops by your house while you are working in your garage. Her body language and the tone of her voice show she is stressed, frustrated, and even a little fearful. She has been dating a guy on parole and they argue a lot. She just abruptly interrupts your work and says, “This relationship is turning out to be a mess. Why can’t I have a relationship with a guy who treats me nice? I don’t know what to do. I need to leave this guy but I am stuck in a lease and have no money to get out.”
What are some empathetic responses you could provide?
Ask at least one question that would seek clarification of something in the statement.
What are some open-ended follow-up questions you could ask?
Discussion 3. Module 4: Confrontation
We all have areas that require growth to be our absolute best. Exploring these areas is healthy and can be very productive for personal and professional growth. In the readings for this module, we continue our focus on analyzing effective communication strategies as well as our own personal strengths and weaknesses.
For this discussion, based on what you have learned in the readings, please think of a time when you experienced or witnessed a confrontation in either a personal or professional situation with a person from a different background that was not handled in the most appropriate manner. Note: I am intentionally asking for a reflection about interacting with someone from a different background/culture and so this should be addressed in the discussion.
Thoroughly describe what happened, the end result and how the experience made you feel.
Did cultural differences contribute to the situation? Explain why or why not?
What would have been a better approach?
What are some strategies that you have tried or could try that may improve one of your weaker communication skills? Explain.
Provide at least one outside source to support your statements.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.